Some players are currently experiencing problems with withdrawals on PokerStars Spain. The poker room has now issued a statement providing further details.
The latest PokerStars client update introduced several changes to the Spanish platform’s deposit and withdrawal procedures. These changes reflect new requirements that came into force on 28 October under Royal Decree 813/2026.
Essentially, the aim is to ensure that e-wallets, payment cards and bank accounts are registered in the same name as the player’s PokerStars account. For some withdrawal methods, players are also required to have made an initial deposit using that method to verify ownership.
Withdrawals via bank transfer (SEPA) remain available, but some players are currently experiencing difficulties. “A technical issue with our payment provider’s systems is affecting some bank transfer (SEPA) withdrawals.
Resolving the issue depends on the provider, and we are in contact with its team to speed things up. We will keep you informed as soon as there are any updates,” the poker room stated in an official announcement.
| Payment method | Deposits | Withdrawals |
|---|---|---|
| Visa | Yes | No |
| Mastercard | Yes | No |
| Bank transfer (SEPA) | No | Yes |
| PayPal | Yes | Yes, following a prior deposit via PayPal |
| Skrill | Yes | Yes, following a prior deposit via Skrill |
| Skrill 1 Tap | Yes | No |
| Neteller | Yes | Yes, following a prior deposit via Neteller |
| PaysafeCard | Yes | Yes, following a prior deposit via PaysafeCard |
| Apple Pay | Yes | No |
| Bizum | Yes | No |
💳 Información sobre retiradas
Los métodos de retirada han cambiado para adaptarse a la normativa española. Además, una incidencia técnica del proveedor de pagos afecta a algunas transferencias SEPA.
Consulta aquí todos los detalles 👇
https://t.co/kIz2fRZQHJ— PokerStars España (@PokerStarsSpain) November 9, 2026